Return Policy & Procedure
We want our customers to be happy with every purchase so we stand behind our products and recognize that sometimes you don’t receive what you expect. If you would like to return or exchange something, please follow the simple steps outlined below.
How to Make a Return
To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA, please follow this procedure.
Go to the Order Management section under My Account (Orders eligible for return, 30 days old or less, will be marked in the list as eligible for return)
Select the “Return” option for the order that you would like to return, and follow any additional instructions.
After you get your RMA number, you will have the opportunity to have a Return Shipping Label generated for you. If you choose not to use a label provided by us, ship your package back to us at the following address:
IDW Limited ReturnsRMA: [include your RMA# here]
8291 Aero Ct., Ste. #150
San Diego, CA 92123
[box type=”note”]When packing your return, please be sure to place the enclosed barcode sticker on the outside of the package, near the shipping label. This sticker can be found on the bottom of the packing slip included with you order. Please do not place the barcode sticker (or shipping label) directly on the product box.[/box]
You may return a product for refund or store credit within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA number). See below for instructions. International orders are non-returnable.
IF WE SHIPPED YOU THE WRONG PRODUCT, OR IT ARRIVED DEFECTIVE OR DAMAGED
We’re sorry! We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging along with all incremental items, where applicable.
IF YOU ORDERED THE WRONG ITEM OR SIMPLY CHANGED YOUR MIND
We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all incremental items, where applicable, provided your purchase is in “as-new” condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. Some products may also be assessed a 15% restocking fee – please ask if you are unsure. Additional restrictions may apply, please contact us for more information.
You will be responsible for return shipping costs of non-defective merchandise if you choose to not use one of our pre-printed return shipping labels.
HOW LONG DO RETURNS TAKE TO PROCESS?
Return processing time depends on where the package is sent from, but a general rule of thumb is:
- packages sent via Fed Ex or UPS take 7-10 business days
- packages sent via USPS take 10-13 business days
[box type=”note”]Returns sent without setting up an RMA prior to sending the package back may take longer than the times stated above.[/box]
CAN I JUST EXCHANGE MY ITEMS FOR NEW ONES?
At this time, we do not process even exchanges since many of our products are limited in production and may feature a unique content for a particular item. When your return is received, you will be issued a gift certificate (store credit) for the amount of the item.